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EASTON AREA
SCHOOL DISTRICT
No. 906
SECTION:
COMMUNITY
TITLE:
PUBLIC COMPLAINTS
ADOPTED:
December 21, 2006
REVISED:
906. PUBLIC COMPLAINTS
1.
Authority
Any parent/guardian, resident or community group shall have the right to present a
request, suggestion or complaint concerning district personnel, programs, or
operations of the district. At the same time, the Board has a duty to protect its staff
from unnecessary harassment. It is the Board's intent to provide a fair and impartial
manner for seeking appropriate remedies.
Any misunderstandings between the public and the school district shall be resolved
by informal, direct discussions among the interested parties, following the
established organizational structure. Only when informal meetings fail to resolve the
differences shall more formal procedures be employed.
2.
Delegation of
Responsibility
Any requests, suggestions or complaints directed to individual Board members
and/or the Board shall be referred to the Superintendent for consideration and action.
If further action is warranted, based on the initial investigation, such action shall be
in accordance with established guidelines.
3.
Guidelines
Matters Regarding A Staff Member
First Level - A matter specifically directed toward a district staff member shall be
addressed initially to the concerned employee, who shall discuss it with the
complainant and make every effort to provide a reasonable explanation or take
appropriate action within the employee's authority.
As appropriate, the staff member shall report the matter and the resolution to the
building principal or immediate supervisor.
Second Level - If the matter cannot be resolved satisfactorily at the first level, it
shall be discussed by the complainant with the building principal or the employee's
immediate supervisor.
906. PUBLIC COMPLAINTS - Pg. 2
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Third Level - If a satisfactory solution is not achieved by discussion with the
building principal or immediate supervisor, a conference shall be scheduled with the
Superintendent or designee. The principal or supervisor will provide to the
Superintendent or designee a report that includes the specific nature of the
complaint, and a brief statement of relevant facts, how the complainant has been
affected adversely, the action requested, and the reasons why such action should be
taken.
Fourth Level - Should the matter not be resolved by the Superintendent or designee
or is beyond his/her authority and requires Board action, the Superintendent or
designee shall provide the Board with a complete report.
Final Level - The Board, after reviewing all material relative to the case, shall
provide the complainant with its written decision and may grant a hearing before the
Board or a committee of the Board.
The complainant shall be advised of the Board's decision, in writing, no more than
ten (10) days following the hearing.
Matters Regarding A Program, Operation Or Instructional Materials
A request, suggestion, or complaint relating to a matter of district or school policy,
procedure, program, operation or instructional materials shall be addressed initially
to the building principal or the department head who is directly concerned and then
brought to higher levels of authority in the manner prescribed in this policy.
Matters Regarding Student Progress And Well-Being
In the case of a complaint directed toward this area, the guidelines specified in this
policy shall be followed.