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EASTON AREA
SCHOOL DISTRICT
No.  426
SECTION:
PROFESSIONAL EMPLOYEES
TITLE:
COMPLAINT PROCESS
ADOPTED:
March 5, 2007
REVISED:
426.  COMPLAINT PROCESS
1.
Purpose
It is the Board's intent to establish reasonable and effective means of resolving
conflicts among employees, to reduce potential areas of complaints, and to establish
and maintain recognized two-way channels of communication between supervisory
personnel and professional employees for situations not covered by the terms of a
collective bargaining agreement.
2.
Authority
The Board adopts this policy to facilitate proper and equitable solutions to
complaints at the lowest appropriate level, and to establish an orderly procedure for
pursuing solutions.
There shall be no reprisals of any kind taken against any employees or their
representatives because of support of or participation in a complaint.
3.
Definition
Complaint - any unresolved problem or interpretation of federal or state laws and
regulations; policies and rules of the Board; and written administrative procedures. 
4.
Guidelines
Complaints should be discussed in a private, informal conference between the
parties involved. At least one (1) private meeting should take place between the
parties before the complaint procedure is invoked.
A complainant may be represented or accompanied at any higher level of authority
by anyone s/he chooses.
If the same, or substantially the same, complaint is made by more than one employee
against one respondent, only one employee, on behalf of self and the other
complainants, may process the complaint through the prescribed procedure. Names
of all complainants shall appear on all documents related to settlement of the
complaint.
The time limits provided in this policy may be extended by mutual agreement of the
parties. Any decision not appealed within the time limits from one level to the next
level shall be considered settled on the basis of the last decision and not subject to
further appeal.
426.  COMPLAINT PROCESS - Pg. 2
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Level One - Immediate Supervisor 
Within ten (10) days after the occurrence giving rise to the complaint, and following
an informal discussion as outlined, the complainant must present the written
complaint to the supervising administrator.
This statement shall include:
1.
A clear, concise expression of the complaint.
2.
The rule, policy or law for which there is an alleged violation.
3.
Circumstances on which the complaint is based.
4.
Person(s) involved.
5.
Decision rendered at the private conference.
6.
Remedy sought.
Copies of this statement may be sent to any individuals who were present at the
meeting.
Within ten (10) days the administrator shall communicate a written decision to the
employee. If the administrator does not respond within the time limit, the
complainant may appeal to the next level.
Level Two - Superintendent/Designee
Within ten (10) days after receiving the decision of the administrator at Level One,
the complainant may appeal the decision to the Superintendent or designee. The
written appeal shall be accompanied by a copy of the decision at Level One.
Within ten (10) days after delivery of the appeal, the Superintendent or designee
shall investigate the complaint, giving all persons who participated in Level One a
reasonable opportunity to be heard.
Within ten (10) days after delivery of the appeal, the Superintendent or designee
shall submit a written decision, together with the supporting reasons, to the
complainant and the administrators involved.
426.  COMPLAINT PROCESS - Pg. 3
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Level Three - The Board
Within ten (10) days after receiving the decision of the Superintendent or designee
the complainant may appeal the decision in writing to the Board.
The Board shall schedule the matter for a hearing to be held at the next regularly
scheduled Board meeting.
The complainant and his/her conferee may be present at the hearing.
Within twenty (20) days the Board will submit its written decision, together with
supporting reasons, to the complainant. A copy shall be furnished to the
administrators involved. The decision of the Board is final.
Miscellaneous Provisions
All documents, communications, and records relevant to a complaint shall be filed in
a separate file and not be kept in the personnel file of any of the participants.
In the event a complaint is filed late in the school year, both parties shall endeavor to
expedite procedures so that the process may be completed as soon after the school
term as practicable.